staff bios

Arlene Brock | Chrystal A. Cassidy | Quinell Kumalae | Tikitta Suhartono | Georgia Symonds

Arlene Brock
NATIONAL OMBUDSMAN FOR BERMUDA

Effective August 1, 2005, Ms. Arlene Brock was appointed by H. E. the Governor, Sir John Vereker (after consultation with the Premier and the Opposition Leader) as the first National Ombudsman for Bermuda.
Ms. Brock earned her B.A. from McGill University (Montreal, Canada), a LL.B. from OsGoode Hall, York University (Toronto, Canada), and a LL.M. from Harvard Law School (Cambridge, Massachusetts).
After her first law degree, she was an associate in insolvency litigation with Blake, Cassels & Graydon in Toronto and in reinsurance litigation with Milligan-Whyte & Smith in Bermuda.  In 1992, Ms. Brock worked for a summer at the United Nations Center for Human Rights.
After her Masters in Law, Ms. Brock worked with Conflict Management Inc. (the corporate arm of the Harvard Negotiation Program think-tank which pioneered the concept of interest-based negotiations). 
Ms. Brock was recruited back to Bermuda in 1998 by a private sector reinsurance company as their Principal for Strategic Initiatives.  She then consulted to the then Ministry of Labour, Home Affairs and Public Safety whilst acting periodically as a Magistrate in Family Court and as an adjunct lecturer in employment law. Public Service boards include voluntary chairing of the Permanent Arbitration Tribunal and the Police Complaints Authority. 

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Chrystal A. Cassidy
RESEARCH CONSULTANT

Ms Cassidy previously worked as an Administrator in the Corporate Secretarial and Trustee Services department at HSBC Bank Bermuda Limited.
In addition to reception duties, she is now responsible for the electronic complaint management system and assists with complain intake meetings.

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Quinell Kumalae
INVESTIGATIONS OFFICER

Mrs. Kumalae was called to the Bermuda Bar in 1997. She holds a BA from Atlantic Union College and a LL.B. from the University of Buckingham.
Previously, she worked as a Manager for the Authorisation & Compliance Department of the Bermuda Monetary Authority and as a Pension Officer at the Pension Commission.
In addition to conducting investigations, she oversees the electronic complaint management system and carries out research into global best practices and legal matters.

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Tikitta Suhartono
ADMINISTRATIVE OFFICER

Ms. Suhartono earned an Associate Degree in Business Administration from the Bermuda College.
Previously she worked as a Financial Reporting Assistant with the office of the Accountant General for Bermuda.
In addition to meticulous attention to financial, inventory and other administrative tasks, Ms. Suhartono assists with substantive research and will be managing the website.

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Georgia Symonds
ADMINISTRATIVE ASSOCIATE

Mrs. Symonds is an accredited travel consultant who worked in that industry for 30 years.
For four years she was the office manager for a small life insurance company and has worked in banking and in the reinsurance field.
Mrs. Symonds who is our receptionist, is especially empathetic and skilled in complaint intake which is her primary responsibility in addition to referrals and managing the electronic complaint management system.

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